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Soccercap Terms and Conditions

When you place your order, an order acknowledgement will be sent to your email address. Please review your order acknowledgement for any errors and inform us immediately of any errors. SoccerCap.com assumes that all orders are correct unless the customer otherwise notifies us.

Free Shipping Policy: SoccerCap.com does not charge for shipping within the Continental United States.

Return Policy:

*** Correspondence must be through emails only ***

Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it for any reason as long as you follow the instructions below. All refunds take approximately 7-10 days to be processed from the date received.

If you need to EXCHANGE your Item(s) for different Item(s), place a NEW order online for the replacement item(s) and request a REFUND for the items that are returned.

Please read the following instructions which will greatly help SoccerCap.com in assisting you with your return:

Please send returns to the following address:

SoccerCap.com

REFUND/EXCHANGE DEPARTMENT

2275 West County Line Rd. Suite 6 #253

Jackson, NJ 08527

EXCHANGES:

If you need to EXCHANGE your item(s) for different item(s) or sizes please follow the instructions below. In the box, please include the item(s) to be exchanged, order # and a copy of the original invoice. On the invoice, please indicate the Item(s) and or sizes that you would like to exchange it for.

Please note that if a size is not listed on the website we do not have it in stock. Any item returned for a size that is not available will be refunded without notice. A reship fee will be charged to the card the order was originally purchased with unless otherwise noted. The reship fee for 1 or 2 items is $7.99, 3-6 items $12.99, 7 or more items will be emailed Shipping Price Options for Exchanges These prices are for orders shipped within the US only.

International customers will be emailed shipping price options for exchanges.

Please send returns to the following address:

SoccerCap.com

REFUND/EXCHANGE DEPARTMENT

2275 West County Line Rd. Suite 6 #253

Jackson, NJ 08527

Guidelines for SoccerCap.com to assist with your return or exchange:

1- Items must be returned within 30 days of purchase. All hats must be in a BOX (at least 5 inches deep...we recommend reusing the box that the hat was originally shipped in) Any hats shipped in bags, envelopes, or boxes NOT deep enough to maintain the shape of the hat will be refused. Any hats that become crushed or lose their shape in transit to us CANNOT be put back into inventory.

2- Items must be in their ORIGINAL condition and not worn. Hats that are broken in or have stains on the inside of the sweatband will not be accepted for returns. They will be returned to the customer at the customer’s expense. We cannot and will not resell used merchandise.

Sizes and size conversions on the size chart are considered close estimates and sometimes vary from brand to brand, size to size, and hat to hat. Returns due to wrong sizing are not the responsibility of SoccerCap.com and will NOT be treated as an error by us. Only the price of the hat will be refunded, however, the shipping charge is the customer’s responsibility. Hat prices will be refunded but not the shipping charge. If you are concerned about the sizing of fitted hats, we STRONGLY recommend that you attempt to purchase these from your local store where you can try the hats on.

3 - Make a copy of the original invoice for your records and place the invoice back in the box with the returned item(s). Please make a note on the invoice if you would like a REFUND or EXCHANGE for a different size/style.

4 - We will refund the amount of the merchandise but not the shipping charges, unless the shipment was an error of SoccerCap.com. If a shipment with free shipping is returned, a $7.99 (U.S.) shipping charge will be deducted from the amount of the merchandise returned. If you placed a new order as an exchange, please reference that order number.

5- If you have any further questions, please do not hesitate to contact us and if you have any suggestions please let us know. We are always looking to improve our service.

6- Returns of orders of $250 or more are subject to a RE-STOCKING fee of 25% of the returned merchandise amount PLUS the original shipping charges paid by SoccerCap.com if they were shipped for free.

At SoccerCap.com, we are committed to protecting your privacy online. Below is a brief overview of the highlights of our Privacy Policy. This will give you a summary sketch about how information is collected from you and how it is used.

Information Collected:

When you order on our site, all information is fully secure via SSL (secure socket layer) encryption. We collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password in order to complete your online order.

How Information is Used:

We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, and sending promotional information, enhancing the operation of our site. Our computer system protects personal information using advanced firewall technology.

Cookies:

We use cookies to help identify you when you visit our store. The cookies contain randomly assigned user identification to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to any other party.

Google:

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it and its partners to serve ads to users based on their visit to our site and/or other sites on the Internet. Users may opt out of the use of the DART cookie. We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Email Newsletters:

You can add your email address by clicking on the "mailing list" link. You can also select to be added to our email list during the checkout process. If at any time you wish to be removed from our email list, you can just click on the "remove" link at the bottom of your email.